Warner Hotels is happy to provide advice to guests with special needs who wish to take breaks at our Hotels. To avoid disappointment and/or misunderstandings, please contact us to discuss any needs that you may have.

For more accessibility information contact us.

Your requirements

This will enable us to advise on the suitability of facilities to the extent that reasonable adaptations can be made, if necessary. You can inform us of these at the time of placing your booking online or over the phone. e.g.

  • Ability to walk but cannot negotiate stairs    
  • Full wheelchair access and size of wheelchair    
  • Details of any storage requirements for equipment or medication    
  • Dietary requirements such as gluten-free, vegetarian etc.    
  • Mobility requirements (this is only a request and if you do have any mobility requirements, please book through the call centre)    
  • Assistance dogs


Fire alarms

Your safety is our concern. If you are unable to hear a fire alarm then please advise us at the time you make your booking, so we can provide an alternative alarm option. If you use a wheelchair and cannot ascend or descend stairs in the event of an emergency evacuation, please also advise us and request an ‘Evacuate Friendly’ room. Please note that there is limited availability of rooms.


Wheelchair hire

Wheelchair hire is not available at our hotels and villages but, if you do require a wheelchair, you can contact a local mobility shop and arrange to hire one.

Please see below the contact numbers of mobility shops located near our hotels and villages:

Alvaston Hall: Able World - 01270 626971
Bembridge Coast: Island Mobility - 01983 53000
Bodelwyddan Castle: Health Care Centre Scooters - 0800 358054
Corton: Lowestoft Shop Mobility - 01502 588857
Cricket St. Thomas: Battery Cars - 01460 67220
Gunton Hall: Lowestoft Shop Mobility - 01502 588857
Heythrop Park: Shire Mobility - 01295 252722 (Banbury) / 01869 253976 (Bicester)
Holme Lacy House: Holme Lacy Mobility Hire - 01432 354701 / 078334 28381
Lakeside: Home Nursing Supplies - 02392 469111
Littlecote House: Wroughton Mobility Store - 01793 815 083
Nidd Hall: Local Wheelchair Hire - 07375 446209
Norton Grange: Island Mobility - 01983 530000
Sinah Warren: Home Nursing Supplies - 02392 469111
Studley Castle: Montana's Mobility Centre - 01527 546911
Thoresby Hall: Mansfield Mobility - 01623 627565


Disabled facilities guide

Please contact us directly on 0330 100 9774† for full details of our disabled facilities at each of our properties.


Special arrangements

Any special arrangements must be agreed upon at the time of booking and confirmed in writing to us prior to arrival. Warner Hotels does not accept liability for any costs incurred for special arrangements and such costs may be forwarded onto you.


Medical attention

Our Hotels are NOT equipped to provide special medical attention. If any member of your party requires such attention, we advise that they seek medical advice before booking on the suitability of the holiday you wish to book. If you are in doubt with regards to our facilities and services on offer, please contact the Reception at your chosen Hotel in advance of your booking.


For customers who have speech and hearing impairments, we welcome calls through BT Textdirect.  To call someone who uses either a text phone or ordinary voice phone: simply dial 18001 (followed by the number of the person you want to call).