What is My Warner Stay?
We’re passionate about ensuring your journey with us is smooth. My Warner Stay will give you ownership of what you want to do, when you want to do it. It’ll be your online portal, yours to personalise your break.
You can pre-book dining times and activities such as archery, rifle shooting, tea tasting and cocktail making! You are also able to pre-register your bank card to your account within 28 days of your holiday to keep track of spending throughout your break.
Guests making a new booking will receive an invitation to book their dining times minutes after the holiday booking is confirmed. Dining times will be available to book up to 48 hours before your holiday. If not, we’ll allocate times on your behalf before your arrival.
To receive an email confirmation we require all our guests provide an email address at the time of booking. We recommend booking as early as possible to secure the best times for dining and activities.
Booking Activities
What activities can I book?
The activities we offer vary from site to site. We are adding more activities into My Warner Stay throughout the year, so keep checking back.
When do I pay for my activities?
When you book an activity, it will be added to your room account to be paid on site once you have completed your break with us.
Can I book activities for a group?
Activities are currently booked individually, if you want to do an activity as a group, please ensure everyone books for the same date and same time, and speak to the Hotel upon check-in.
Can I amend activities?
Activities can be amended, you can now view and change your activity bookings at any time, by simply logging back into your account and clicking ‘edit’ next the booking on your itinerary.
Can I cancel my activities?
If you would like to cancel any activities, please speak to a team member at the hotel upon arrival.
Dining
When and how do I book my dining times?
Guests making a new booking will receive an invitation to book their dining times minutes after the holiday booking is confirmed. To receive and email confirmation we require all our guests provide an email address at the time of booking. We recommend booking as early as possible to secure the best times for dining and activities.
Do I have to book for every day?
Guests may have different plans for the duration of their break. The My Warner Stay portal requires guests to book times for breakfast and evening meal for each day of the stay. Choose the times that suit your plans.
What if I change my mind?
You can now view and change your booking at any time, by simply logging back into your account and clicking ‘edit’ next the booking on your itinerary. From time to time, we receive cancellations, you can check and amend times up to 48hrs, before your break starts.
How far in advance do I have to book?
We recommend booking as early as possible to secure the best times for dining and activities. Dining needs to be booked at least 48 hours before a stay. Otherwise, we’ll allocate times for you before your arrival.
What if I have a special request?
Currently, My Warner Stay doesn’t capture special requests. Should you have any specific requests about your dining times please speak to a member of the hotel/village team on your arrival. We cannot guarantee to meet all special requests, however we will do our best.
Why do I have to book my dining times?
We’re asking everyone to book dining times ahead of a stay so we can expertly plan and manage the flow of guests for a relaxed dining experience.
Do I need to print a confirmation?
A printout is not required. You can login into your account at any time to view your dining and activity bookings. If you have provided your email address as part of your booking, you will also receive a confirmation email once you have confirmed your booking with 24hrs.
Social Dining Parties
Can I add someone to my dining party after I have created it?
Yes! you can now add friends or family to your booking after you have created it. Please note it will only work if they have no existing bookings for breakfast or dinner.
Can I link people to my existing dining party?
You can now link friends and family to your existing dining party using the 'Manage dining party' button. Please note the people you are adding will need to have booked the same dining times as you.
How do I change times for one of my dining group?
Each guest in your dining group will need to login with their holiday reference no. surname and hotel to change their individual dining booking.
What if have a booking for more than two Guests?
If your booking includes two or more rooms and your party wishes to dine together as a group, the lead guest can create a social dining group using the individual booking references found in the 2nd page of booking confirmation. You will need to provide the booking references and the surname(s) of each room. To book a social group, simply click the ‘create group’ button when you first open the breakfast or dinner booking page, follow the prompts to create your group.
Can I dine with friends or family?
If you are travelling to the same hotel, for the same break dates, then you are able to create a social dining group. To book a social group, simply click the ‘create group’ button when you first open the breakfast or dinner booking page, follow the prompts to create your group.
How should I name my dining group?
The group name can be anything you choose, as long as it is meaningful to you and your party.
Misc
Do I need to book my evening entertainment?
Evening entertainment will be available throughout your break and can be attended at your leisure with no requirement to book!
What do I do if I am on a bed and breakfast break?
Please book for breakfast only using the My Warner stay portal.
What if I change my break details, will I have to also rebook my breakfast and dinner times?
If you amend any of your break details, such location, dates, number of nights or number of people in your party new bookings should be made for each day of your stay. Use your surname and booking ID as usual to log into My Warner Stay to book breakfast and dinner times.
Where do I go for further support?
If you need further support on using the My Warner Stay portal, you can click the support button at the bottom right of this page.
Still not found your answer? Try chatting with our team live by clicking the speech bubble in the lower right of your screen. Or, call our Customer Care team on 0330 100 3354 from Monday to Friday 9am - 5pm.